Our two new Neighbourhood Travel Advisors have already started doing community outreach work, taking customer service straight to the communities we serve.
Becs Farmer is covering East Brighton, taking in Whitehawk, Bristol Estate/Manor Hill and Queens Park, while Tom Healy covers the North East Brighton area, including the two universities, Moulsecoomb, Bevendean and Coldean.
Becs and Tom are there to give advice on journey planning, tickets and accessibility, as well as taking service feedback, so we can be as responsive as possible to customers.
They’ll be promoting sustainable travel and encouraging behavioural change, working with passengers and community groups to help people get the best from our bus network.
Becs recently had a stall at Whitehawk FC’s community day, alongside various groups from the East Brighton community, Brighton and Hove City Council and Sussex Police. Becs said there was great interest in our Helping Hand card, the wheelchair taxi guarantee scheme, the new N21 night service between East Brighton and the city and, of course, routes 1 and 1A.