Metrobus expanded its customer service operations at Gatwick Airport on 1 October, taking over the adjoining desk previously occupied by Fast Rail Ticketing, after months of negotiations.
The travel shop started selling rail and bus tickets at the end of 2017 and this transformation has helped GTR staff manage queues in the main station ticket office, as well as allowing Metrobus to increase its presence at Gatwick to promote local bus services.
Metrobus will take on topping up and refunding Oyster Card balances as part of the expansion.
Customer Services Manager, Luke Taylor-Sales said: “This is a real vote of confidence from Gatwick Airport. I’d like to thank all the Metrobus Travel Shop team, past and present, who have worked tirelessly to make this site a success over the years. It’s thanks to their hard work that the airport has offered us the opportunity to take on this expansion project.”
Customers have been flocking to Metrobus’ 1 Stop Travel Shop at Gatwick Airport with strong sales of key smart cards of up to 200 a week.
Sales of off-bus single tickets have also been good. These tickets are often sold to travellers who want to explore locally before an early morning flight the next day: a market we’ve previously struggled to tap in to.
The bus shelters at Gatwick South Terminal – one of Metrobus’ busiest bus stops – have also been refurbished. The stops were cleaned up and a colourful mural added, brightening the whole area up.